Terms of Service

1. The service

Home Services Answered provides a done-for-you answering, booking, reminder and quote follow-up service for contractors and home service businesses. We answer calls, texts, web forms and messages on your behalf, book appointments into your calendar, send reminders, and follow up on unsold quotes according to the instructions you provide.

We are not a software provider and we do not sell or license software to you. The service is performed by people using tools and processes we operate.

2. Setup and cooperation

Setup typically takes about one week. During setup, you provide information about your trade, service area, pricing, calendar rules, preferred hand-off points, and how you like enquiries handled. The quality of the service depends on the accuracy and completeness of the information you provide. You agree to respond to setup questions promptly and to update us when your business details change.

3. Calls and messages

We answer calls, texts and messages as your representative. We tell homeowners that we are answering on your behalf. We do not pretend to be you or make commitments outside the scope of what you have authorized. You are responsible for ensuring that you have the right to have us answer communications directed to your business, including any regulatory or carrier requirements.

4. Calendar and information accuracy

We book appointments based on the calendar rules and availability you provide. You are responsible for keeping your calendar current and for confirming that any booking we make is correct. We write down every conversation, but you remain responsible for the work performed, the quotes you issue, and the contracts you enter into with homeowners.

5. Fees and payment

You pay a fixed monthly fee based on your enquiry volume and the channels we cover. The fee is agreed before service begins and may be reviewed if your volume changes significantly. There is no charge per lead and no percentage of jobs won. Payment is due monthly in advance unless otherwise agreed. Late payments may result in suspension of the service.

6. Confidentiality

We treat your business information and homeowner enquiry data as confidential. We do not disclose it except as needed to provide the service, as required by law, or with your consent.

7. Data handling

We process homeowner enquiry data on your behalf as a service provider. We keep written records of conversations for your benefit. You are the controller of homeowner personal data that relates to your business, and we act as a processor under applicable privacy laws. We will assist you with requests from homeowners to access, correct or delete their data.

8. Intellectual property

You retain all rights to your business name, logo, trade secrets, pricing information and other materials you provide. We retain rights to our processes, training materials and internal systems.

9. Third-party services

The service may integrate with third-party calendar, messaging, telephony and CRM tools you already use. We are not responsible for the availability, accuracy or terms of those third-party services. You are responsible for maintaining your accounts with those providers.

10. Changes to the service

We may update the service, processes or these terms from time to time. Material changes to the terms will be notified in advance. Continued use of the service after changes take effect constitutes acceptance.

11. Warranties

We provide the service using reasonable care and skill. We do not guarantee a specific number of bookings, jobs won, or revenue outcomes. We do not warrant that every call will be answered in every circumstance, including during force majeure events or technical failures outside our control.

12. Limitation of liability

To the fullest extent permitted by law, our total liability to you for any claim arising out of or relating to the service is limited to the fees you paid us in the twelve months before the claim. We are not liable for indirect, incidental, consequential or lost-profit damages, even if advised of the possibility.

13. Indemnity

You agree to indemnify and hold us harmless from claims, damages and costs arising from your use of the service, your breach of these terms, or your business dealings with homeowners.

14. Term and cancellation

The service is provided on a monthly basis. Either party may cancel with written notice. Cancellation takes effect at the end of the current monthly period. There is no long-term contract or annual lock-in.

15. Suspension

We may suspend the service if payment is overdue, if you misuse the service, or if required by law. We will notify you promptly of any suspension and work to restore service once the issue is resolved.

16. Disputes and governing law

These terms are governed by the laws of [STATE/JURISDICTION TO BE FINALIZED]. Any dispute will be resolved in the courts located in [COUNTY/STATE TO BE FINALIZED]. Before filing a claim, the parties agree to attempt to resolve the dispute informally.

17. Notices

Notices to us should be sent to oliver.blake@homeservicesanswered.com. Notices to you will be sent to the email associated with your account.

18. General

If any part of these terms is found unenforceable, the rest remains in effect. These terms constitute the entire agreement between you and Home Services Answered regarding the service. Failure to enforce any right does not waive that right.

Entity name, registered address, governing law, jurisdiction and contact details must be finalized before publication.