Privacy Policy

1. Scope

This Privacy Policy applies to information collected through the Home Services Answered website and the services we perform for contractor customers. If you are a homeowner whose enquiry is being handled by us on behalf of a contractor, we process your information as a service provider to that contractor and as described in the "Homeowner enquiry data" section below.

2. Information we collect

Website visitor and business contact information

When you visit our website or contact us about the service, we may collect your name, email address, phone number, business name, and any details you include in your message.

Homeowner enquiry data

When we answer calls, texts, web forms and messages on behalf of a contractor, we collect the information the homeowner provides. This typically includes name, phone number, address, details about the job or property, preferred appointment times, and the content of the conversation.

Technical information

We may collect standard technical information such as browser type, device type, IP address, and pages visited, through cookies and similar technologies.

3. How we collect it

We collect information directly from you when you fill in a form, call or email us, or otherwise get in touch. We also receive information when homeowners contact the contractor through channels we are monitoring on their behalf. Technical information is collected automatically when you use our website.

4. Cookies and tracking

Our website may use cookies and similar technologies to understand how visitors use the site and to improve its functionality. You can adjust your browser settings to refuse cookies. We do not use tracking technologies to build advertising profiles of website visitors.

5. How we use information

We use the information we collect to:

• Provide the answering, booking, reminder and quote follow-up service to contractor customers;
• Respond to enquiries from people interested in the service;
• Maintain written records of conversations for our customers;
• Improve the website and service;
• Send service-related communications; and
• Comply with legal obligations.

6. When we share information

We share homeowner enquiry data with the contractor customer whose account the enquiry relates to. We do not sell personal information. We may share information with service providers who help us operate the service, such as hosting, telecommunications and calendar providers, under confidentiality and security obligations. We may also disclose information if required by law or to protect our rights.

7. Communications

If you provide your contact details to us, we may use them to respond to your enquiry and, with your consent, to send occasional service updates. You can opt out of marketing communications at any time by replying STOP or using the unsubscribe link.

8. Retention

We keep information for as long as needed to provide the service, maintain records for our customers, and comply with legal obligations. When information is no longer needed, we delete it or anonymize it in a secure manner. Specific retention periods depend on the contractor customer's needs and applicable legal requirements.

9. Security

We use reasonable administrative, technical and physical safeguards to protect the information we hold. No system is completely secure, and we cannot guarantee absolute security. If we become aware of a breach that affects your information, we will notify affected customers as required by law.

10. Service providers

We rely on third-party service providers for hosting, telephony, messaging, calendar integration and other operational functions. These providers process information only on our behalf and are contractually required to handle it securely and only for authorized purposes.

11. Children

Our service is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.

12. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

13. Your choices

You can ask us to access, correct or delete the personal information we hold about you by contacting us. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

14. U.S. state privacy rights

Depending on the U.S. state in which you reside, you may have additional rights regarding your personal information, such as the right to know what we collect, the right to request deletion, and the right to opt out of certain sharing. To exercise these rights, contact us using the details below.

15. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review it periodically.

16. Contact us

If you have questions about this Privacy Policy or how we handle information, contact us at oliver.blake@homeservicesanswered.com.

Mailing address and registered business details to be added before publication.