Nothing new to manage
Your number and calendar stay in place. There is nothing new for your crew to learn.
How it works
You do the work. We keep the diary full.
Every call, text, web form and message is answered in under a minute. Appointments land straight in your calendar, with the details written down.
A clear diary
Booked appointments arrive with the job details already written down.
Your rules
Service areas, handoffs, emergency slots and availability work your way.
Works with the field-service tools you already use
ServiceTitan
Jobber
Housecall Pro
FieldEdge
Your scheduling and invoicing tools stay in place.
Where we pick things up
Every way a job comes in, in one place.
Phone, text, form, chat, inbox, ad. Every enquiry gets answered before the homeowner moves on.
Your phone rings
You're on a roof and can't take it. We answer, and it isn't voicemail.
A text to your business number
Answered before they've put the phone down.
Your website form
Filled in at 9pm, replied to before they close the laptop.
Chat on your site
Someone with a question at midnight gets an answer, not a contact form.
Your inbox
Lead notifications from Angi, Thumbtack, Google Local Services and anywhere else land in your email. We work them from there.
Facebook and Google lead ads
Connected directly, so a lead from an ad is answered before the click has cooled.
CallsTextsWeb formAngiThumbtack
Hi, saw you do roof repairs — got a leak above the garage.
9:14 PM
Thanks for getting in touch. Is water coming through right now, and is the garage roof tile or shingle?
9:14 PMReplied in 38s
Tile. Dripping when it rains, dry right now.
9:16 PM
Understood. We have a slot tomorrow between 8:00 and 9:00 AM to take a look. Does that suit?
9:16 PM
Anything else — a marketplace, a portal, a spreadsheet — connects by file import or a direct link into your systems.
One record
Nobody has to explain themselves twice.
A homeowner who called last month and texts today isn't a new enquiry. Everything they've said sits in one place, and every conversation carries on rather than restarting.
One record per homeowner
Every call, text and form they've ever sent, in order.
The address and the history
What they asked about before, what you quoted, what happened.
It carries across channels
Started on a form, continued by text, finished on a call. Same thread.
You get the whole story
When it reaches you, you're not starting from a name and a number.
M. Alvarez
1148 W Frye Rd, Chandler AZ
Roof repair — tile
Web form
Leak above the garage
14 Mar
Quote sent
Roof repair — tile · $8,400
16 Mar
Text
Asked about timing
2 Apr
Call
Talked through the repair
9 Apr
Your rules, every time
The questions you'd ask, asked consistently.
Not a script. The things you always need to know before a job is worth your time, asked the same way whether it's the first enquiry of the day or the fortieth.
Your question set
Roof age, property type, what they've noticed, when they need it. You decide the list.
It understands what they mean
“How much roughly?” and “Can you come Tuesday?” get different answers, not the same one.
Answers within your limits
Price ranges, availability, what you do and don't take on. Inside your boundaries only.
Out of area, out of scope
Politely turned away instead of landing on your calendar.
Qualifying — Roof repair
Your question set, asked in order
Property type
Detached
Roof age
18 years
Issue
Leak above garage
Timeframe
This week
In your service area
Chandler AZ
Qualified — booking
Follow-up
It doesn't depend on anyone remembering.
Following up isn't a discipline problem. You're on a roof. It just doesn't happen, and the timing has to change with the job anyway.
Timing that fits the job
A repair gets days. A replacement gets months, and a nudge when the season turns.
Every unsold quote stays live
Not one chase and forget. It stays in the conversation until it books or dies.
The quote that went quiet
Picked up again with the actual job referenced, not “just checking in.”
It stops when it should
They book, they say no, they ask us to stop. Any of those ends it immediately, everywhere.
Open quotes
4 of 128
M. Alvarez
Roof replacement · $14,200
Last touched 22 days ago
K. Doyle
Bathroom remodel · $18,900
Last touched 6 days ago
R. Whitfield
HVAC replacement · $9,750
Last touched 3 days ago
T. Barrett
Roof repair · $2,400
Last touched 31 days ago
Booking
Into your actual calendar, not a request form.
A booked appointment is the only useful outcome. Everything before it is admin.
Real availability
It books slots you can actually take, respecting your crew and your travel time.
Confirmed and reminded
Confirmation when it's booked, reminder the morning of.
No-shows get rebooked
Without you noticing it happened.
The right person
Routed by trade, by crew, by area, however you're set up.
This week
Crew 1 · Chandler
Mon
10:00
Roof inspection — Gilbert
Tue
8:00
Roof repair — Chandler — M. Alvarez
Just booked — 9:14 PM
Wed
1:00
HVAC service — Mesa
Thu
Fri
9:30
Quote visit — Tempe
Roof repair — Chandler — M. Alvarez
The part that matters most
You approve it. It doesn't improvise.
Handing over your phone line is a big ask. Here's exactly where the limits sit.
Approved answers only
It works from what you've told us. Outside that, it doesn't guess.
Anything unsure comes to you
Every reply is checked before it goes. Borderline ones land on your phone for a yes or no.
Some things always come to you
Price negotiation, complaints, anything about a job underway. Add whatever else you want.
One message stops everything
Text us and it pauses. No ticket, no waiting until Monday.
Your approvals
2 items
Auto-sent — routine question
"We cover Chandler, Gilbert and Mesa — yes, your address is in our area."
Needs your OK — homeowner asked about payment terms
"We usually take a deposit before the crew starts and the balance once the work passes your check. Happy to talk it through on the call."
SendI'll handle it
A real enquiry
Thursday. 7:42 PM. A roof leak enquiry lands.
Follow what happens from the first form submission to the appointment reminder.
1 / 6
The other three contractors called her back on Monday.
Getting started
About a week. Nothing for your crew to learn.
Most of that time is us learning your pricing, service area, calendar rules and the jobs that need to come straight to you.
01 / Learn
We learn how your business works.
You tell us about your trade, service area, pricing, calendar and the jobs you want to handle yourself.
Your trades, your words. Roofing talks differently to plumbing. We use yours.
Your service area. Outside your radius, we say so politely instead of booking a job you can't take.
02 / Configure
Your booking rules are set.
Emergency slots, crew availability, quote days and handoff rules are arranged around the way you already work.
Your calendar rules. Emergency slots, crew availability, days you don't quote. You set them.
When to hand over. Some jobs you want to speak to yourself. Tell us which and we pass them straight through.
03 / Start
Calls are answered. Quotes stay live.
We begin answering every channel and following up at the intervals that make sense for each kind of job.
Follow-up length. A month on small repairs. A full season on a replacement. Your call.
Stop button. One message and everything pauses. No tickets, no waiting.
Clear handoffs
We finish the conversation. You do the work.
We handle
- Every call, text, web form and message.
- Questions answered from what you tell us.
- Appointments booked into your calendar.
- Reminders and unsold quote follow-up.
- Every conversation written down.
You handle
- Turning up.
- Quoting.
- Doing the work.
- Anything where somebody needs to talk to you rather than about you.
When it's a real conversation, we hand it over with everything you need already written down.
Your existing setup
Built around the software you already run.
Nothing gets replaced. Bookings land where your jobs already live and your number stays your number.
Your job software — ServiceTitan, Jobber, Housecall Pro, JobNimbus, AccuLynx, FieldEdge, Buildertrend and others.
Your lead platforms — Angi, Thumbtack, Google Local Services, Facebook.
Your calendar — Google, Outlook, or whatever your software uses.
Your phone number — Stays exactly as it is. Nobody has to learn a new one.
Connections
ServiceTitanConnected
JobberConnected
Google CalendarConnected
AngiConnected
TwilioConnected
Common questions
How it actually works.
Straight answers to what contractors ask us about setup, handoffs and what changes.
We say we're answering on your behalf, the same as any answering service. If someone asks directly, we tell them straight. Nobody's pretending to be you.
Ready to see how it fits your operation?
We'll look at where your enquiries come in, what happens to them now, and what should land in your calendar.
Book a call