Your trades, your words
Roofing talks differently to plumbing. We use yours.
Answering service for contractors who are on the tools
Three quotes go out. The homeowner picks whoever called back.
You're on a roof. The phone rings. By the time you call back at six, they've booked someone else. We answer every call, text and form the minute it lands, book the job into your calendar, and keep chasing the quotes you already sent.
No new software.Nothing for your crew to learn.
Book a call A real enquiry
Thursday. 7:42 PM. A roof leak enquiry lands.
7:42 PM
Form comes in from your website. Homeowner in Chandler, roof leak, wants someone out this week.
7:42 PM
She gets a reply. Not an auto-responder. A real message that names the job, asks two questions, and offers Thursday or Friday.
7:46 PM
She answers. Tile roof, about fifteen years old, leak above the garage.
7:51 PM
Booked. Friday, 9am. Confirmed to her, on your calendar, with the details written down.
8:15 PM
You look at your phone once. The job is already scheduled and you know what you're walking into.
Friday 8:00 AM
She gets a reminder. She's still expecting you.
The other three contractors called her back on Monday.
Every enquiry, handled
A real conversation starts before the homeowner calls someone else.
We respond in your business's voice, collect the details your crew needs, and move a ready homeowner straight into the calendar.
Replies in under a minute
Calls, texts and web enquiries get an immediate, useful response at any hour.
The right questions get asked
Job type, urgency, location and access details are gathered before the handoff.
Appointments land in your calendar
Available times follow the rules you set for your crews and service area.
Every detail stays attached
Your team sees the conversation and knows what the homeowner expects before arriving.
SC
Sarah Collins
Roof repair enquiry
Active
Hi, water is coming through the ceiling near our back bedroom. Can someone take a look?
7:42 PM
Yes. Is the leak still active, and is the roof safe to access from outside?
7:42 PMDelivered
It has slowed down. The side gate is open and the roof is accessible.
7:43 PM
We can have Mark there tomorrow between 8:00 and 9:00 AM. Does that work?
7:44 PMDelivered
Write a reply…Send
Appointment
Tomorrow · 8:00–9:00 AM
Status
Booked
The part nobody works
A homeowner takes weeks to decide on a job worth thousands.
48 hours
is how long most contractors keep following up.
You quote a roof on a Monday. You call Tuesday, maybe text Wednesday. Then the next job starts and it's gone from your head. The homeowner is still deciding two weeks later, talking to a neighbour, waiting on their partner, getting the money together. By the time they're ready, the only contractor still in the conversation is whoever kept turning up.
nobody in the conversation
Day 1
quote sent
Day 2
most contractors stop
Week 6
homeowner decides
The compounding effect
Why this gets better every month.
You can actively chase maybe ten or fifteen open quotes at once. That's not a discipline problem, it's a time problem — you're on site all day. So no matter how many jobs you quote, the number you're actually following up stays about the same.
We don't have that ceiling. Every quote you send stays in follow-up until it books, dies, or the customer says stop. Quote fifty jobs a month and by month six you have hundreds of live conversations running instead of fifteen.
On your own — stays at ~15
M1
M2
M3
M4
M5
M6
With us — every quote stays live
M1
M2
M3
M4
M5
M6
Same crew. Same jobs quoted. Completely different pipeline.
The fit
Worth doing, or not worth doing.
Worth it if
- You're missing calls because you're on a job.
- Most enquiries come in evenings and weekends.
- You quote work that takes days or weeks to decide on.
- You have quotes from the last six months you never followed up.
Probably not, if
- You already have someone answering every call within minutes.
- You only take work from one or two builders you already know.
- You're booked out and turning work away.
Built around your operation
We fit your operation. You don't fit ours.
Your service area
Outside your radius, we say so politely instead of booking a job you can't take.
Your calendar rules
Emergency slots, crew availability, days you don't quote. You set them.
When to hand over
Some jobs you want to speak to yourself. Tell us which and we pass them straight through.
Follow-up length
A month on small repairs. A full season on a replacement. Your call.
Stop button
One message and everything pauses. No tickets, no waiting.
Everything between an enquiry and a booked job
What actually happens in between.
Answered in under a minute
Any channel, any hour.
Qualified against your rules
Area, trade, timeframe, how serious they are.
Booked into your real calendar
With confirmations and reminders.
Followed up until it closes
Days for a repair, months for a replacement.
Handed over with the full story
Not a name and a number.
Written back to your software
ServiceTitan, Jobber, Housecall Pro, wherever your jobs live.
Nothing goes out that you haven't approved.
Approved answers only
It works from what you've told us.
Unsure? It asks you
Borderline replies come to your phone first.
Full transcripts
Read every conversation, any time.
Instant stop
One message pauses everything.
The detailed version lives on How it works.
Keep the field-service tools you already use
ServiceTitan
JOBBER
HOUSECALL PRO
FieldEdge
Your current scheduling and invoicing tools stay in place. Home Services Answered covers the conversation before the job begins.
What kind of work
The right follow-up for the work you do.
Big jobs people think about
Roofing, HVAC replacement, remodels, solar, windows, foundations. You get both: we answer fast, and we keep every unsold quote alive.
Regular service work
Pest control, lawn care, tune-ups, cleaning. You get both, and the follow-up matters most — your customers come back on a schedule.
Emergency call-outs
Locksmith, burst pipes, garage doors. You get speed, and that's the point. Nobody shops around at 2am — they call until someone answers. Follow-up won't do much for you and we won't pretend otherwise.
The simple calculation
One missed call is one job.
A roof replacement is somewhere between eight and twenty thousand dollars. An HVAC system is five to twelve. A bathroom remodel is fifteen and up.
You don't need to miss many to have paid for this several times over.
That's the entire business case. There isn't a more complicated one.
Common questions
Straight answers.
Straightforward pricing
Flat monthly. No charge per lead.
A fixed monthly fee based on how much comes in and how many channels we cover. No cost per lead, no percentage of what you book, no annual contract.
We'll give you the number on the first call once we know your volume. If it won't pay for itself, we'll say so.
Book a callStop losing jobs to whoever picked up first.
Fifteen minutes. We'll look at where your enquiries come in, what happens to them now, and what's sitting unfollowed in your quotes. If there's nothing there, we'll tell you.
Book a 15-minute call